Introducing Vontas OnRoute FieldOps: Your All-in-One Mobile Command Center

Transit service doesn’t just happen behind a dispatch desk. It happens out on the street, where supervisors and operations staff are navigating detours, managing delays, and responding to incidents in real time. And yet, many field teams still operate with tools built for the back office: clunky desktop systems, radio communications, and paper- based workflows that slow everything down.

Field supervisors need mobility, flexibility, and the ability to act. That’s exactly what Vontas OnRoute FieldOps delivers.

Formerly known as Supervisor, FieldOps is a purpose-built solution that extends the full power of the OnRoute platform into the field. Designed specifically for transit field teams, it provides operational awareness and control from any device, without the friction of traditional IT requirements. Whether you’re responding to an incident, supporting an operator, or adjusting service on the fly, FieldOps puts you in control.

Built for the Front Line, Not the Front Desk

Most mobility tools for field teams are just retrofitted dispatch tools, designed with centralized users in mind and repurposed with mobile add-ons or workarounds. FieldOps flips that model entirely.

From the beginning, it was designed for the people who spend their days in agency vehicles, moving across service areas, and handling unpredictable conditions. It’s cloud- native, cross-platform, browser-based, and mobile-enabled.

And because it works right from your browser, supervisors can launch FieldOps on whatever device they already carry. This means fewer barriers to adoption, no IT overhead, and faster rollout across your team. 

Exploring the Two Ways to Play

Transit agencies vary widely in how their field teams operate, so FieldOps is offered in two configurations to meet different needs.

FieldOps is the mobile-ready solution built for field supervisors and operations response staff, e.g., those patrolling in agency vehicles and responding to day-to-day service issues. It enables mobile incident reporting with voice and photo input, quick detour creation and schedule adjustments, and real-time coordination with dispatch through OnRoute BusOps. It gives field staff the tools to act fast, stay visible, and keep service moving.

FieldOps Advanced extends that functionality with deeper operational awareness and control. Fully cloud-based and browser-accessible from any device, it removes the need for VPNs, IT setup, or dedicated service vehicles. Teams gain real-time vehicle visibility, block performance insights, and frontline staff location tracking. From road conditions to schedule impacts, FieldOps Advanced puts the full power of transit field operations in your team’s hands, wherever they are.

Regardless of configuration, both versions empower field teams to respond more quickly, stay connected with dispatch, and support operators directly, all without the constraints of a desktop-based system.

Providing a Smarter Response When and Where It’s Needed

When a vehicle breaks down, a protest blocks a major intersection, or weather forces a detour, supervisors need to act fast. With FieldOps, they can.

Instead of calling dispatch and waiting for direction, a supervisor in the field can open the app, view exactly where their vehicles are, report the incident with voice or photo capture, and even initiate a detour on the spot using map-drawing or GPS tracing tools.

This real-time loop shortens response time, reduces escalation, and improves the overall rider experience. Buses keep moving, information stays accurate, and everyone, from operator to passenger, gets the right updates at the right time.

Visibility Works Both Ways

FieldOps also enhances dispatch visibility into field operations. With an Advanced configuration, supervisors themselves appear in BusOps, whether or not they’re assigned to a service vehicle. That means centralized teams can monitor who’s on duty in the field, where they’re located, and who’s responding to what, all in real time.

This shared visibility builds stronger coordination between central and field teams, eliminating guesswork and helping everyone stay aligned as service conditions change throughout the day.

Designed to Be Used, Not Just Installed

A transit tool is only useful if your team actually wants to use it. That’s why FieldOps is built with modern user experience design principles, using Google Material Design standards to ensure it’s intuitive, responsive, and approachable for field staff at all levels of tech comfort.

There’s no steep learning curve or multi-week training schedule. Most teams can get up and running quickly with minimal support, which is another reason agencies love FieldOps for its flexibility and scalability.

The Field Deserves Better Tools

Too often, transit systems invest in technology that improves back-office planning while leaving field operations stuck with outdated or manual processes. FieldOps changes that by bringing real-time data, situational control, and streamlined workflows directly to those operating in the heart of your service area.

Whether you’re trying to reduce response times, improve service reliability, or make your supervisors more self-sufficient, FieldOps delivers the tools to do it and makes adoption easy for everyone involved.

It’s time to move field operations out of the margins and into the mobile era. With OnRoute FieldOps, your team can act quickly—wherever and whenever necessary.