Build Resilience Into Every Route with Hybrid VoIP Communication

Clear and reliable communication is a necessity in transit operations. Unfortunately, however, many agencies are still relying on aging radio systems or public networks that can’t keep up with evolving demands. When coverage gaps, bandwidth issues, or system outages strike, operators and dispatchers can quickly find themselves in the dark, unable to relay critical  information in real time. Modern transit systems demand something more: a resilient, future-ready communication approach that connects every vehicle, operator, and back-office team without fail. That’s where Vontas OnRoute VoIP comes in.

The Next Generation of Transit Communication

Vontas OnRoute VoIP is a purpose-built solution that merges high-quality voice-over-IP (VoIP) communications with seamless integration into your CAD/AVL platform. But what truly sets it apart is its hybrid architecture, designed to operate over both public cellular networks and private radio infrastructure. When one network becomes unreliable, your system automatically switches to the other to keep conversations flowing and operations stable. Whether you’re operating in dense urban environments, areas with network congestion, or rural zones with limited coverage, OnRoute VoIP ensures messages get through.

Designed for Reliability, Flexibility, and Growth

Vontas designed its VoIP system with the challenges of transit in mind, especially the need for operational continuity in the face of outages or disruptions. Unlike consumer- grade voice solutions or one-size-fits-all approaches, OnRoute VoIP offers more:

• Intelligent Switching: The system automatically selects the best available network, public cellular or private radio, based on coverage and reliability. If one fails, it reroutes instantly without manual intervention.
• Hybrid Communication: Agencies can blend traditional radio systems with next- gen VoIP to extend coverage and maintain resilience during upgrades, disasters, or infrastructure gaps.
• Scalable Architecture: As agencies add vehicles or expand service areas, the VoIP platform grows with them. It’s flexible enough to support everything from small fleets to city-wide operations.
• Enhanced Security: All communications are encrypted end-to-end, protecting sensitive information and meeting compliance standards.
• Easy Deployment: OnRoute VoIP can be implemented with minimal infrastructure changes, meaning agencies can modernize communication systems without ripping out existing hardware.

Bridging the Gap Between Communication and Operations

Communication tools don’t operate in a vacuum. They need to integrate with dispatch systems, vehicle tracking, and reporting workflows. That’s why OnRoute VoIP is fully integrated with the Vontas OnRoute platform, enabling a seamless connection between voice communication and CAD/AVL. This integration ensures that when a dispatcher gives instructions or a driver calls in an incident, that information is immediately contextualized with real-time vehicle location, schedule data, and route assignments. There is no more toggling between disconnected systems or relying on manual notes to document what happened. It also helps reduce the margin for error. With integrated voice logs and CAD/AVL data, agencies can streamline incident reporting, service recovery, and post-event analysis all from one system.

Built for the Road Ahead

Many agencies are rethinking their infrastructure investments in light of increased passenger demand, greater safety requirements, and rising service expectations. But communication upgrades often get overlooked or delayed, especially if the current system seems “good enough.” Yet the cost of an unreliable system is high: dropped calls during emergencies, delayed dispatch instructions, and miscommunication during detours or weather events. Vontas OnRoute VoIP is designed to extend the life of your communication systems while preparing you for what’s next. Whether you’re phasing out aging radio systems or looking to modernize your CAD/AVL investments, VoIP integration is a critical step forward.

Ready to Reinforce Your Communication Backbone?

You can’t control network conditions, but with the right architecture, you can ensure your transit system stays connected no matter what. Vontas OnRoute VoIP helps agencies strengthen communication, improve coordination, and reduce risk with a platform built for the realities of transit. Let’s talk about how to make your communications smarter, stronger, and ready for the road ahead. Reach out to a Vontas expert to get started.