For transit agencies, delivering a seamless and reliable passenger experience goes beyond getting riders from point A to point B. Precise, real-time communication is crucial in ensuring that passengers have the information they need—whether it’s about their next stop, a sudden service disruption, or general transit updates. The challenge? Traditional methods like static signage, printed schedules, or sporadic onboard announcements don’t always keep pace with the dynamic nature of public transportation.
Delaware Transit Corporation (DART) recognized this challenge and took a bold step forward by implementing a real-time, dynamic passenger information system across its network. With Vontas OnTransit and Vianova Infotainment’s help, DART now delivers instant updates, geofenced messages, and even advertising opportunities—all within an intuitive onboard display system.
Addressing the Gaps in Rider Communication
Before its infotainment upgrade, DART lacked a seamless way to communicate real-time information to riders. Service disruptions, emergency notifications, and even routine updates required separate processes that weren’t always efficient or widely accessible. Riders needed a better way to stay informed—without relying on mobile apps, checking websites, or waiting for manual announcements.
The new infotainment system provided a much-needed solution:
- Accurate, next-stop announcements – Ensuring riders know exactly where they are and when they’ll reach their destination
- Seamless service updates – Instantly communicating detours, delays, and real-time schedule adjustments
- Emergency alerts – Displaying urgent information such as severe weather warnings, Silver or Amber alerts, or other critical messages
- Future service planning – Informing passengers about upcoming changes, new transit lines, and system enhancements
With these capabilities, DART has transformed how it interacts with its riders, ensuring they are always informed and prepared for their journey.
How Vontas OnTransit and Vianova Power the System
DART’s infotainment system is built on Vontas OnTransit, leveraging Vianova’s advanced technology to deliver high-quality digital displays inside each bus. These systems go beyond standard passenger information screens by incorporating multimedia content, automated messaging, and a geofencing feature that allows location-based updates.
Key features:
- Customizable content for system-wide or vehicle-specific messaging
- Automated audio and visual announcements for an inclusive passenger experience
- Geofenced messaging for location-triggered updates and targeted PSAs
- Advertising and revenue generation through onboard digital signage
By integrating these capabilities into its daily operations, DART has streamlined passenger communication and positioned itself for future innovations in transit technology.
Immediate Impact with Seamless Implementation
Rolling out a technology-driven solution across an entire fleet is no small feat, yet DART successfully installed infotainment systems on 237 buses without any service disruption. The project, completed within thirteen months, delivered immediate benefits for the agency and its riders.
DART’s ability to provide riders with real-time, dynamic information has already improved passenger satisfaction. First-time riders, in particular, benefit from clear route guidance and stop announcements, reducing uncertainty and making the transit experience more accessible.
Additionally, the agency is exploring new ways to utilize its infotainment system, including targeted advertising that could serve as an additional revenue stream. DART can support local businesses by delivering engaging, location-based content while offsetting operational costs.
Looking to the Future of Transit Infotainment
DART’s success highlights the growing role of infotainment in modern transit systems. More agencies realize that passenger communication is as vital as route efficiency, and adopting technology that keeps riders informed is essential.
With solutions like Vontas OnTransit and Vianova Infotainment, agencies can enhance the rider experience, improve accessibility, and even generate revenue—all while ensuring smooth, reliable service. As transit continues to evolve, infotainment will remain a critical tool in shaping a more connected and efficient public transportation landscape