Having the right tools and resources at their fingertips can make all the difference for transit agency employees. Whether troubleshooting a software issue, accessing product updates, or finding training materials, a seamless and efficient support system is essential. However, research shows that 80% of employees believe that having the necessary tools and technology positively impacts their job satisfaction.
That’s why we refreshed the Vontas Customer Portal, making it easier than ever for transit professionals to get the support and information they need—when they need it. In March, the portal relaunched with a modernized design and streamlined navigation, providing a more intuitive experience while maintaining the same trusted features customers rely on.
A More Intuitive and Accessible Experience
The Vontas Customer Portal has always been a central hub for product support, company news, and access to critical knowledge base articles. With this update, we’re taking it further by ensuring that every interaction—whether searching for a solution or submitting a support request—is as smooth and efficient as possible.
What’s New?
- Improved usability – A redesigned layout and simplified navigation make it easier to find what you need
- Updated branding– A fresh look that aligns with the Vontas identity, ensuring consistency across all touchpoints
- Same reliable features –All the tools and functionality you rely on remain in place, ensuring a seamless transition
At ThinkTransit, we explored best practices for going live with a project, transitioning from implementation to ongoing support, and how agencies can get the most value from the Customer Portal.
Maximizing Your Portal Experience
With the volume of information transit professionals manage daily, efficiency is key. The Vontas Customer Portal reduces the time and effort required to find solutions, allowing teams to focus on keeping transit systems running smoothly.
Quickly Find Answers With the Knowledge Base
Instead of waiting for a response to a support ticket, agencies can search for solutions to common challenges in the extensive knowledge base.
Here’s what the portal allows users to do:
- Look up FAQs, troubleshooting guides, and product documentation in seconds
- Download the latest software release notes to stay up to date with new features
- Watch training videos to enhance product knowledge and user confidence
With many support issues already addressed in the knowledge base, users may not need to submit a ticket, saving valuable time and reducing operational downtime.
Seamless Support Requests and Tracking
When assistance is needed, the portal simplifies the process:
- Submit requests online or via email and attach screenshots or videos for clarity
- Receive instant email confirmations when a ticket is created or updated
- Respond to tickets directly from email without needing to log into the portal
- Access ticket history to review past issues and resolutions
For teams managing multiple projects, the ability to track open and resolved support cases across an entire organization ensures better coordination and transparency.
Designed to Help Transit Professionals Succeed
Access to the right tools shouldn’t be an obstacle to success. Research shows that employees with easy access to training and support tools are more engaged, productive, and satisfied in their roles. The enhanced Vontas Customer Portal delivers an improved digital experience that meets the needs of today’s transit professionals—whether they’re troubleshooting software, learning new features, or planning for future upgrades.
By modernizing the portal, Vontas ensures that agencies have what they need when they need it—empowering transit teams to work smarter, solve issues faster, and focus on delivering exceptional service to their riders.
Stay Connected and Explore the New Portal
The upgraded Vontas Customer Portal is now live! Be sure to check out our webinar showcasing the new design and features that can be found on the portal. Visit vontashelp.zendesk.com to explore how the portal simplifies transit support.